Excelisys has handled all of my project issues and concerns thoroughly, professionally and in a timely manner. I have always had positive experiences with Excelisys responding quickly, resolving issues thoroughly based on need and communicating what was done, or needs to be done in a professional manner.
Phoenix Youth Symphony
I had problems with an outdated theme that caused problems when upgrades went through. Excelisys was able to fix the issues without interrupting use of our website. They responded very quickly whenever we had issues.
They are currently helping us with migrating our current Wordpress website to a new theme. Fred Morgan worked on our temporary theme fixes and did a great job communicating the issues, what was done and what problems we could face in the future due to our theme issues.
I am currently working with Brad Easley on the transfer to a new theme. When we first had issues and I was determining what needed to be done, and what company to use, I had a good phone conversation to express concerns, get questions answered, etc. Since that time all communication has been done through Basecamp.
I like the convenience of Basecamp, and the ability to communicate, etc., but I am not technology savvy, so it would be nice to touch base with a phone conversation since we are starting a new project and I want to make sure the concerns are understood. Waiting back and forth for information, progress and answers by email is sometimes difficult when trying to express issues and what needs to be done, etc.
Overall, I have had positive experiences working with Excelisys and would recommend them to anyone who needs help with their website!