Database Support, Maintenance, and Repair Services
Excelisys’ comprehends that a company’s database systems are crucial to their business and competitive edge in the marketplace. Uptime of 100% is the goal and we pride ourselves on providing quick response to your database support issues. You have access to your database support team almost 24/7 through our client/project management system and of course by phone. If your current database solution is experiencing some technical difficulties, whether we built it or not, we can quickly assess and address most database issues same-day or within 24 hours.
Database Support and Maintenance Services:
Database server troubleshooting
Migrations and conversions
Code clean up
Database integration with other systems
– The More Popular Database Technologies and Frameworks We Play With –
After going through another consultant for a “cheaper” price, we found out that the cheaper price was short in reliability and quality.
eXcelisys’ BizTracker database allowed us to purchase a proven product which they customized to our needs. Doug helped us to work through all our issues and provide us with something that will increase productivity and save us time and money.
Without Doug’s expertise, we would be lost. When our business expands, we will definitely come back to have more work done!
I needed two reports from two databases. I sent eXcelisys my specifications and they responded on a timely basis to complete the projects.
In both cases I needed small changes to their initial solutions which they implemented quickly. I used both solutions for several years until I needed a small change in one of the reports. They suggested that the change was easy and that they could teach me how to do it in case I needed similar future changes.
It worked like a charm and was not only successful but great fun for me to learn the process for a small change.
The team at eXcelisys is more than amazing! Their experience and knowledge are unsurpassed.
After moving files from one computer to a new one over 6000 image references were broken. They know the right questions to ask and had the right answers for mine. My problem is now resolved. I would have had to resort to a clunky workaround but now my workflow is even more efficient than before.
Very, very pleased. Doug and Andy are top notch!! I would recommend working with them for all your FMP needs.
Doug even went above and beyond to walk me through basic maintenance of our site and even offered for me to shadow him for a short time so I could learn more about basic Wordpress, as this was my first time using Wordpress at all. I now feel confident in maintaining our site and I have a great resource to turn to if all else fails.
After we successfully updated the homepage of our website, we had another project that we needed help with: a custom built template for our newsletters. Doug responded quickly with not one, but several options at various price points since he knew we were on a budget for this. He selflessly made it clear that his priority was us, the client, as a couple of those options involved a 3rd party template builder which we ultimately had great success with at no cost.
Durrance & Associates
I felt taken care of and attended to--as if I were their most important client. Diligent to work out every detail.
We have been incredibly pleased with eXcelisys' efficiency and eXpertise.
As a small shellfish company, any redundancies can be incredibly costly. Before eXcelisys, we were entering in shellfish orders twice - once when receiving an order from a chef in order to print shellfish tags and track the order in our wet storage database, and then a second time in QuickBooks to issue an invoice. Ken was able to link our FileMaker Pro database to QuickBooks so that we can "push" invoices directly to QuickBooks, eliminating the need for double-entry.
This connection has decreased the time we need to devote to invoicing, increased accuracy of invoices due to fewer opportunities for human error, and allows us to provide invoices to our customers much more quickly.
My system is on the simple side as I am a one-man shop. It's helping me organize my work/inventory, contacts, selling venues and any activities that intersect the two. It's doing everything I could ask for.
I appreciate a company willing to help a small potato business such as mine. Getting help setting up a custom system has been invaluable. The staff has been knowledgeable, friendly, patient (with a non-tech kind of person) and all-around great to work with.
The 'translation' process has gone very smoothly - from my explaining what it is I want to their being able to recommend and explain what I should use.
They are helping my nonprofit refurbish our website. We are changing from an outdated version of Joomla to using Wordpress, for various reasons. This is a complex project based on the different groups of people whom we need to be accessing the website - from the public, to donors, to the members of our various chapters, to the international office. The 'backend' will be very interesting.
The team at eXcelisys is professional in every way!
I have been a Filemaker developer for 20 years. The solution named, "Connect," I started making 6 months ago needed expertise beyond mine. Ken, an eXcelisys developer, and my technical hero, has added the necessary final touches necessary to take Connect to the market place.
Thank You Ken and the entire eXcelysis team for your eXpertise and your professionalism. I could not have done it without eXcelysis!
I first hired eXcelisys to take over a web site I had built locally and then had terrible service and was unresponsive. They were able to obtain the credentials from the previous hosting site and set it up new so I could have them maintain the site.
They have since implemented security upgrades for PayPal and integrated into the store page of our commercial web site.
I particularly like the ability to buy packages of hours and bank them for use on an as needed basis. This is not our main business so we don’t have frequent needs and we have no IT staff. How nice to have (and pay for) expertise only when you need it!
eXcelisys has helped us build a fantastic site where our clients can access service information and images taken from our large company database.
Designing the site’s functionality was truly a collaborative process, and the eXcelisys staff did a great job implementing our feedback into the project. Their staff’s knowledge of FileMaker, MirrorSync, and Wordpress made development a breeze.
Once the project was finished, they wasted no time in taking it live along with our new public site. We’ll definitely use eXcelisys for our future database and website needs!
eXcelysis was invaluable when it came to re-designing our website in addition to all of the extra “work arounds” they had to create in order for our membership platform, “Your Membership”, to work seamlessly with WordPress.
We could not have done it as quickly or as proficiently without Fred Morgan and the eXcelisys team. They are by far the best IT company I’ve ever had the pleasure of working with!
I was introduced to Excelisys by my NetSuite development partner 360 Cloud Solutions. We are developing a plugin that connects WordPress to NetSuite. Fred Morgan has been a great asset and always makes himself available for any questions. The development by Fred is always done on time and usually ahead of schedule.
The only thing I don’t like about Excelisys is the fact you have to prepay hours.
In a matter of a short time eXcelisys assigned an IT tech to my project, they contacted me and the work began immediately. We received professional treatment from start to finish.
In addition to our WordPress not working properly after an update from Go Daddy, the IT tech also fixed a few more issues he had seen on his own. I had the ability to access a portal page through their company to track the work as they progressed.
Thank you eXcelisys, for the eXpeditious work and getting our company back on track!
Cinema Camera Rentals
The eXcelisys team helped me envision, develop, and implement a full inventory system that my business needed to move forward.
As the rental manager for Cinema Camera Rentals I could see what this business needed to move forward but unfortunately lacked the necessary skills to build a system that would work for us. Thankfully, I was able to transfer my vision to the team at eXcelisys who could to take my ideas, add some of their own, and build a fully customized FileMaker Pro database solution that would be able to streamline day to day operations of the business.
I am very thankful for everyone I met at eXcelisys, but I owe a big thank you to Doug West and Rob Poelking who were not only the driving force behind the development of the system, but also the individuals who were able to brainstorm with me about the obstacles that I faced and how to best confront them. Between the countless phone calls and emails, we were able to create a system that both I and my co-workers can confidently use on a day to day basis.
My project may be finished for now, but I know there will be new things to add in the future. When that time comes I know I won't have to hesitate to reach out to the team at eXcelisys to begin that next phase. Thanks again for all of the help!
Consummate professionals who calmly dissected the problems and produced some innovative solutions...
eXcelisys has a talented group of software consultants. We used them for a custom database program that was efficiently completed by a single developer.
The level of communication regarding timelines, deadlines and action items with our assigned consultant was outstanding. As with any large software project, we ran into some issues early on – our developer was the consummate professional who calmly dissected the problems and produced some innovative solutions to keep things moving along.
Their pricing model is also reasonable and fair. We will have no qualms about using them in the future – I do highly recommend them.
The team approach to the OwnerManager.org and the OwnerManager.us project was so efficient, and the team members (Greg and Fred) are so skilled and intuitive. The end work product was completed, they were professional, and they finished very quickly.
The Excelisys methodology is why I strongly recommend that if you want your visitors to have a beautiful, pleasant, and professional experience at your website, hire Excelisys. Excelisys will not disappoint you or your visitors. Realize and accept that you are not building your web site for you, you are building your web site for your visitors so they can experience your company’s open personality, its dedication to the details of their request, your innovation, and timely professionalism in fulfilling their needs. Having a website that is less than this only hurts your company. Be Smart and get it right from the start.
Oregon State University
Working with eXcelisys enabled us to build a product that was robust and flexible that met the needs of the users throughout campus. eXcelisys' pricing is fair and they are efficient with their time – a true value!
Working with you enabled us to build a product that was robust and flexible that met the needs of the users throughout campus. eXcelisys allowed us to build a great product while learning the software at the same time (it’s like a two for one!).
Working with Doug has eXceeded our eXpectations. He is professional and very easy going. I was taken aback many times as I only had to explain an issue once and he would get it (normally it takes others a couple times to get where I’m coming from). If Doug doesn’t know the answer he doesn’t BS you – he will tell you straight out and do the research to find it out. He shares information and provided guidance so that I could learn and do. Doug is an true professional whom I would definitely recommend to others!
Altech Machining, Inc.
I am “sold” on using these folks for all of my future FileMaker needs!
The folks at Excelisys are friendly and easy to work with. They provided excellent support and service for our FileMaker solutions.
We have a LOT of homegrown files which needed upgrades and everything these folks do for us just works. Their use of Basecamp works well as a sounding board to work through each project and gives a history of what was accomplished.
"Notso" Costley Productions
The moment of my first call to this company, I felt I was in good hands.
I just want to say that my first experience with the Exelisys team was outstanding. On a scale from (1-5 and 5 being great) I give them a 5+.
From the moment of my first call to this company I felt I was in good hands. I'm a very type A stressed-out person when it comes to business and I have to say that my Project Mgr. Greg Furry and my Lead Developer "Levi" aka Laura Vie made me feel very comfortable through the whole process of fixing the problem I had with my FileMaker Pro booking program application.
I book entertainment all over the New England area and I was afraid I was going to lose all of my old and current records but that didn't happen. I love that fact that Levi was able to join me on my computer screen and explain everything she was doing and why she was doing it and have it make sense to a very non technical person (which I am).
Excelisys is my new go to company when it comes to any IT or FileMaker Pro problems I may have moving forward. I also feel like I've made a new friend in this working relationship I now have with Levi and this wonderful company.
Thank you, Paul Costley
Patricia Rush, MD MBA
Associate Professor-University of Chicago (retired)
Excelisys was an excellent choice – far exceeding our expectations.
Our organization chose Excelisys to expand our FileMaker Pro database to our off-site team members using WebDirect. Our experience with Excelisys is one of partnership: the Project Manager was focused, attentive to our specific needs, made straightforward technical recommendations, and was available to ensure technical problems were actually solved. The pricing was straightforward and fair.
My experience: as part of a network of non-profit agencies, FileMaker Pro was selected as a database to compile and analyze a directory of national and local programs doing innovative work on child development. A large amount of work went into the design of the project, specification of data elements, etc, but the actual programming of the database was left to the last moment.
I volunteered to put the project into action through FileMaker Pro. I found FileMaker Pro straightforward in terms of database design – but implementing it on a Server with WebDirect access for multiple participants was beyond my scope. And of course, a funding deadline loomed. We researched options on the Internet, found several services claiming FileMaker Pro expertise, quickly interviewed them by phone and selected Excelisys. Excelisys was an excellent choice – far exceeding our expectations.
My first contact at Excelisys was with our Account Manager. The initial discussion was quick and to the point, noting the urgent nature of my problem. Pricing was straightforward and fair. The Account Manager promptly assigned me to a FileMaker Pro Project Manager who was outstanding. I would rate the skill of the Project Manager at a mastery level – in terms of database knowledge in general, FileMaker software knowledge in particular and interpersonal skills.
Our Project Manager quickly identified our particular technical problem and was able recommend the specific steps needed to provide WebDirect access. Within a short time, our FileMaker Pro project was back on track, our deadline was met and we received rave reviews.
I was so impressed with the FileMaker Project Manager that I have continued to use Excelisys to enhance the FileMaker database, especially the report functionality. Even though my knowledge of databases is only at an intermediate level, the Project Manager treated me consistently with respect and promoted my learning and problem solving. I have had the experience before of having tech experts talk in jargon, solve problems without explaining how, which then left me dependent on paying for more consultant time when the next technical problem arose. My experience with Excelisys is one of partnership: the Project Manager was focused, attentive to my specific needs, made straightforward technical recommendations, and was available to ensure the problem was actually solved. I also like Excelisys' use of BaseCamp as a way to keep all the conversations in one place – it is easy to track the process of problem identification and resolution. I give Excelisys my highest recommendation and plan to continue to consult them for other projects including upgrading our web site. I was charged very fairly for the time spent on the project.
Great communication, reasonable / realistic billing for the job and very prompt turn around time on work completion.
I had to source FileMaker development for a client of ours. It originally was going to be a larger project, but as the project shifted, it turned out we just needed a very minor job done.
Excelisys was the only company that consistently checked in and discussed the project, checked where we were at and showed actual interest in working with us. Once we made the decision to hire them, they didn’t waste any time. Our small project was completed the day we started it.
If any of my clients need FileMaker development done in the future, I will only be talking to Excelisys.
Sitka Community Schools
Excelisys is a remarkable team who are as invested in the outcome of your project as you are. In the short term, you get the results you need. In the long term, you have a partner familiar with your business and your database and ready to jump in as your needs evolve. They inspire confidence.
I think the feeling that I was making the right choice going with y’all came from my first connection with you, Levi. From an initial web search for Filemaker Developers, all companies pretty much make the same promises, but that initial engagement, feeling like you were really investing the time to get to know me and what I was trying to do, really set Exelisys apart.
And Doug is wonderful. We worked through the project and he gave me something that I could work with very quickly. I had some high stakes goals for launching the system and Doug put himself on standby to make sure everything went smoothly. That’s exceptional service. And it is great to know that when I need to tweak something, or when something that normally works doesn’t in a certain situation, Doug will respond quickly with either the steps I need to take, or jump under the hood to get things working again.
I really like the system that we have for working on the database – Doug has Dropbox access to my database, so if needed he can go right in there and work on it. More often, though, he tests a solution, then gets online with me to show me how to implement it.
My Excelisys team of Laura and Kurt handled my tough campground reservation system project and came up with a great FileMaker Pro solution for my business. They were able to handle all of my curveballs and delivered a great solution that has helped my business significantly.
Each step of the way we worked together to determine what my needs were and how they could meet them. We reviewed every revision of our project and made sure I was pleased with the changes we made along the way.
J&J Worldwide Services
Ken is always available when I need him, even on Sunday afternoon at the airport.
It was quite a learning experience for myself, as I felt it wasn't a very big job but soon learned that even small jobs aren't as small as we may think they are.
Rob did a great job in setting up the process of receiving and returning cylinders which was totally different from the way we had been thinking about how it should work. Sometimes it just takes a different perspective and look at how to solve a problem.
Texas School of Professional Photography
I would highly recommend using the Excelisys team for any FileMaker Pro projects!
I came to Excelisys feeling overwhelmed with the FileMaker Pro database project I had been hired to develop for a program at Cornell University.
After spending several weeks in development, then feeling stuck for a few weeks, I decided to hire a FileMaker Pro consultant to assist me. I made my needs clear — that I wanted guidance and support, not someone doing it for me — and that while I had developed for many years, this was a more complex project than I had tackled before.
I met virtually with Doug West several times. He was very knowledgeable, and more importantly, patient and kind as he helped me clarify the tables, relationships and scripts needed to allow students to use WebDirect (and Active Directory authentication) to submit weekly questionnaires.
My FM skills have developed a great deal because of this project and Doug’s tutelage. While the cost per hour was far more than I was making per hour, in the long run, it was well worth the investment. I would definitely use them again.
It has been a pleasure to work with Excelisys, because they are responsive, communicate well, and have the resources to get the job done.
We have a complicated FileMaker Pro application connected to an equally complicated PHP web application inherited from another custom development "firm".
Excelisys has been a wonderful partner helping us evolve the software as our needs have changed and grown. We’ve also worked with them to layout the specifications for developing a new system from scratch. They have been flexible to work with, including communication via email, their Basecamp application or GoToMeeting conference calls.
I would readily recommend Excelisys to another business, whether they want to build a custom system from the ground up, or update an existing application.
Phoenix Youth Symphony
Excelisys has handled all of my project issues and concerns thoroughly, professionally and in a timely manner. I have always had positive experiences with Excelisys responding quickly, resolving issues thoroughly based on need and communicating what was done, or needs to be done in a professional manner.
I had problems with an outdated theme that caused problems when upgrades went through. Excelisys was able to fix the issues without interrupting use of our website. They responded very quickly whenever we had issues.
They are currently helping us with migrating our current Wordpress website to a new theme. Fred Morgan worked on our temporary theme fixes and did a great job communicating the issues, what was done and what problems we could face in the future due to our theme issues.
I am currently working with Brad Easley on the transfer to a new theme. When we first had issues and I was determining what needed to be done, and what company to use, I had a good phone conversation to express concerns, get questions answered, etc. Since that time all communication has been done through Basecamp.
I like the convenience of Basecamp, and the ability to communicate, etc., but I am not technology savvy, so it would be nice to touch base with a phone conversation since we are starting a new project and I want to make sure the concerns are understood. Waiting back and forth for information, progress and answers by email is sometimes difficult when trying to express issues and what needs to be done, etc.
Overall, I have had positive experiences working with Excelisys and would recommend them to anyone who needs help with their website!
It's nice to work with a company who is so experienced with FileMaker Pro and who are true experts with the application.
With constant changes in the ebb and flow of data in and out FileMaker Pro and its connections to the Web, ODBC, and other external connections, it is good to have a team who are up on the latest developments and who know how to clearly layout expectations.
I can't wait to work with them in FileMaker Pro 12 when it comes out!
When the new Axiom Consulting Partners WordPress website failed to perform as promised by the original designer and developer, the Excelisys team accurately diagnosed a variety of opportunities for improvement and then accurately remediated the problems (with one exception, when the "contact us" form was disabled). But, that initial experience has fostered a longer-term relationship where Excelisys helps in a variety of other areas, from building new pages to providing tools to improve SEO, and ensuring that the site is performing reliably 24/7.
I have worked with the same developer, Doug West, annually since December 2010. He is ah-mazing. He "gets it" the first time I explain it.
So refreshing to find a developer who speaks the same language as those who are just users of the program. Doug has always been friendly, professional and patient with me. I look forward to continuing to work with Doug each year.
Always a great experience - meet or exceeds my goals every time!
If you need quick and reliable FileMaker Pro consultants, Excelisys will jump over hoops to get it done right!
At the beginning, I was afraid of changing to another FileMaker Pro consultant company mid project for a web-based interface project that I was working on.
Excelisys assigned me with a professional, easy going, and smart specialist who was able to make me feel comfortable with the change immediately. He understood my requests and provided a solution in a fast and effective manner.
Whatever the question was in regards to the software, the Excelisys team always provided an answer. I'll continue to use them in the future.
Though the process to get from conception to final completion is taking longer than I expected, the work is good and it has been a reasonably pleasant process.
Overall, I've had a good experience, but its taking a lot longer to complete this project than I anticipated. Part of that is on my side, in evaluating, providing feedback, etc, but part of that is on the Excelisys side, the time between seeing iterations and fixes
My two biggest frustrations are that (A) I wish there was a better way to QC the work (I would have loved if Excelisys had a person dedicated to troubleshooting that we could have spent an hour with and they could handle some of the QC work) and (B), I find BaseCamp to be a difficult platform to communicate through because I'm so used to doing everything in emails and being able to see a history in my emails (each individual BaseCamp message comes through as its own thread so it's difficult to see a whole history in my email without going into BaseCamp, and it's difficult to go into BaseCamp if I'm on a mobile device and not at my computer, which I am much of the time).
Excelisys was great at creating a FileMaker Pro solution for us from the ground up. They anticipated what we needed and got it up and running.
We were using a very old version of FileMaker database to keep track of our bike tours and registrations. It was proprietary and we were not able to make any changes to the system ourselves, yet it was completed outdated on an old version of FileMaker.
Excelisys created a new solution for us called Tour Tracker on a current version of FileMaker and did a great job of migrating our old data to the new solution. We’ve had few and minor problems with our current system since it’s been implemented and have been very happy with it.
Gillman & Gillman, LLC
Happy with Ken and the Excelisys team for the work we have done over the years on our database upgrades and modifications.
Ken Moorhead has been great in Gillman & Gillman's FileMaker and other database development projects.
While it is always difficult to work with an existing system in a long-standing business, Ken has ably adapted to merge his knowledge of the "latest and best" available options work with our existing system.
We have formed a strong professional relationship that I believe will continue for years to come.
Excelisys gets web projects done in a timely and cost effective manner.
We set out to build a proposal system for our products which turned into a fairly complicated process due to state rules and product variations.
We initially had a "middle-man" and when that contract ended we elected to stay on with Excelysis. The Lead Developer we work with, Ken Morehead, has been extremely willing to work with us on finding ways to sometimes make what seems impossible possible. Ken has essentially become an extension of our IT team, working with us to upgrade versions and train on functionality.
Excelisys goes above and beyond!
Bay Cinema Holdings (Gulf Camera)
We are making good progress and I am very happy with the way the project is going.
We are very pleased with the website that Excelisys built for us.
Our initial idea of a small website and a simple project estimator was wonderfully transformed by the Excelisys team into an elegant, easy-to-navigate, fast, yet functional one. On top of everything, we now have the best project estimator in the industry. The Project Managers (Geoff and Kurt) came up with interesting ideas that were transformed into reality by an extremely talented designer (Katie) and two exceptional programmers (Abhi and Alex).
Thank you Excelisys for making a small project a success!
The website was up and running, and was a hit the first day of the conference! They saved the day again even under the most extreme pressure.
We just opened a subsidiary company and we were invited to sponsor a conference and by doing so we knew we would get an extreme amount of exposure. We knew we had to get a new website designed and up and running.
We contacted Christo and Kurt and informed them of what we thought was going to be the impossible and we were ready for the worse.
Because of our past experience, we should have known better. They immediately put me in touch with Katie and she designed it beautifully and exactly like we spoke of in only one conversation.
The website was up and running, and was a hit the first day of the conference! They saved the day again even under the most extreme pressure.
TRW Innovations, LLC
Processing these orders is so much easier thanks to Excelisys. I can’t sing your praises enough. This Thanksgiving, I am thankful for your company and Doug!
I am extremely happy with my decision to go with Execlisys. I have been working with Doug West for the past few weeks and find him to be very knowledgeable and a wonderful communicator.
He is satisfying all my needs for this Database project.
We have built a very productive relationship when it comes to my BizTracker file. I work with his improved BizTracker file for a couple of days, then I create a series of questions or or ask him to explain why some procedure works or doesn't work. He replies, always within the same day, and sometimes within the same hour.
My questions are answered my confusion with an issue is clarified and I feel ready to move on with more improvements.
My BizTracker file is becoming so customized that I find myself excited to work with it.
When I look back at over 4 pages of correspondence on basecamp I am amazed at how far we have come on this project.
I am very satisfied with your firm and would recommend it to anyone who wants to get control of their company's data.
Excelisys is the Bestests! On time Pros, that deliver under budget. Unqualifies U 2 B Pro Athletes!
I have really enjoyed working with Andy Persons. His professionalism, knowledge and skill level with Filemaker Pro has been phenomenal.
He has offered suggestions, laid out a database that is efficient, easy on the eyes and with a simplistic approach that data entry staff with no experience will be able to use with ease and minimal training.
Thank you for the opportunity to share my experience with Excelisys. You have an excellent company with skilled developers and a watchful, attentive management team.
I've appreciated Christo's emails thanking me for choosing Excelisys.
Because it had to do with the death of my son, my blog, Channeling Erik, is my life.
About a year ago, the blog started having glitches, so I sought a web developer to help me. They did nothing. Just took my money and ran. Same thing with web developer #2.
Since then, I've been wary about anyone who wants, for a hefty price, to help me. Eventually, the glitches became so bad that the blog was in jeopardy so, out of desperation, I decided to try again.
In a Google, I found Excelisys. The minute I clicked on the site, a chat box pops up It was Rick Middleton asking if he could help me. Because the response was so fast, I thought he was too eager, so I decided not to go that route.
A few days later, after researching other companies, I approached Excelisys again and gave them my phone number. Rick called almost immediately. Alarms went off.
Why so eager? But we talked for a while, and I became more comfortable. In the end, I decided to use them. All of my worry was wasted because Excelisys performed well past my expectations. Everyone I worked with there responded almost immediately to my communications.
They were professional, highly skilled, respectful, hard working and completed the job quickly. I had to fuss at James for responding to my email on a weekend. I was expecting him to see it the next Monday.
It was such a pleasure working with all of them that I combed over my website for more problems for them to fix. Alas, they fixed everything and then some.
Thanks Rick, James and Doug!
Doctor Flue Inc.
I'm glad to see we are with a company that cares about what they are doing, and understands the importance of keeping a business in production!
This is pretty early in our relationship, and I hope my feelings don't differ later in the game.
At first impression, Doctor Flue inc.® will benefit from the experience that Excelisys brings to our project.
I ( Kevon R Binder ) will benefit with this, as I finally have a project manager that knows he is the project manager!
If there is a way that I can help at least ONE other company, not make the same mistake I had made a year ago, [ hiring a small, private developer ] I would jump at the opportunity to educate them. - Because at the end of the day, it IS about educating your client, and holding their hand as needed.
There is a massive amount of trust needed to start this type of relationship, unfortunately, some people have no integrity, and will take advantage of you. Coming from a bad previous relationship, I was very cautious.
I was never pushed for a decision by Excelisys, however I never doubted I would hear from Rick again. As I told him several times during our courtship, he [ Rick ] is great at what he does. It is obvious that he can keep Excelisys busy!
Rob [ Developer ] has been outstanding! His level of comprehension for my needs has my very confident! Accidents happen, and we've had one small one.
However instead of excuses, I received a call from Rob, stating there is no charge, and that he had overlooked something!
Complete honesty, and responsibility for the mistake! While this shouldn't be a shock, it was, and a pleasant one.
I'm glad to see we are with a company that cares about what they are doing, and understands the importance of keeping a business in production!
Doctor Flue inc.®
Thomas White, LLC
For me being fairly computer illiterate, the work Excelisys has done and their ability to explain made me very comfortable.
There were some misunderstandings and problems in the first phase of this project, but through the cool-headedness of Christo, Kurt, and Duane we were able to communicate and negotiate a mutual conclusion and continue the project.
After about a year's lapse, we started modifications and upgrades, which have gone very smoothly. Your staff is very easy to work with, they respond quickly and I think are creative in their solutions.
In working up the estimates, I believe Duane was very creative in developing the solutions knowing our extremely limited development budget.
If I post something in their PM system, I know I will receive a response from Duane and/or Kurt very quickly, with good advice and suggestions. This current phase of the work has been most pleasant.
I look forward to working more with Excelisys!
From beginning to end the team that I worked with was professional, prompt, and most important, apt at their job!!
Last year I had used a developer to assist with an personal work portfolio project ... a database that would help me land the dream job I was seeking ... something that would make me stand out from the rest.
After many frustrations, I shelved the project until early this year. I came across Levi at Excelisys, through a recommendation of a local development team that didn't have time to manage my project. Lucky for me!!!
From beginning to end the team that I worked with was professional, prompt, and most important, apt at their job!! After 6 months, I am thrilled with the final (semi-final) project.
Recently i had the chance to show people in my industry the work that Greg and Rob did for me, and many of them were quite impressed.
In fact, I have a meeting with a major firm in Dallas, because they are interested in seeing my work! Thank you Excelisys.
Ascend Performance Materials
Contacting a developer is a leap of faith. I can't say enough good things about Excelisys and especially about Doug West. He is smart, intuitive and very dedicated to providing thoughtful solutions to our project.
The entire process has been a pleasure and we look forward to further collaborations to take our product even further.
Being a very small company, I felt that Excelisys accommodated our needs at an affordable price.”
My relationship with the Founder of Excelisys goes back 20+ years.
I have witnessed first–hand the creative vision and growth of an Industry leader in Database Solution Development and Deployment. I sought out Christo and his team for my meager project of an Intra–net Sales Automation solution.
We photograph very large competitions nationwide and we needed a system that was easy to use and rock solid, as it was to be setup and torn down in 30 cities over a six-month period.
But most importantly, for a small businessman on a tight budget, I needed to realize a significant increase in operating profit to justify this investment.
Kurt Knippel and Cesar Morales are amazing to work with, especially for someone with all the demands in the world, but with very little knowledge of actual solution building protocols and limitations.
I have been known to be impatient and both Cesar and Kurt held my hand through the entire process, all the while wondering why Christo had put up with a “friend like me” for so many years.
I demanded; they produced. I was impatient; they were soothing and methodical. Biggest bottom line: SALES INCREASED!
I look forward to Kurt, Cesar and Christo’s continued patience and expertise as we refine an already fantastic Solution. Thank you Excelisys.
Working with Excelisys and particularly Andy Persons has been great! Andy is always on top of things (even when I haven't been) and responds quickly and succinctly.
Andy does what he says he's going to do, when he says he's going to do it. If I could say the same about my side of the project we would have reached the goal line earlier in the year - I think we might be on the 10-20 yard line now.
A field goal would do it but our goal is a touchdown with the extra point!
One of the things I've learned is just how time consuming the process is for both developer and the client. We're not yet through with many (most?) of our projects but I'm sure we'll get there eventually.
We have a few tweaks still to work out and reports to install (the delay is on my part, not Andy's) and then I'm confident we'll end up with a great product that will fit our needs almost to a T!
Probably the biggest surprise is how fast our hours/$$ are gobbled up. C'est la vie?
First off, I think your own site is excellent. When looking for a developer I couldn’t believe how many folks had horrible sites but were competing to build mine - your site was clean, professional, full of details but not too busy; in a phrase, exactly what I wanted mine to be.
Account manager: Rick has been great. He has been easy to talk to, a great listener, and has been honest and up-front with me through every aspect of the build. I hate passive aggressiveness with a passion and appreciate how straightforward Rick has been at every step.
When I forgot an aspect of our contract and stepped outside of the bounds of it he called me on it immediately, but did so gracefully and professionally. This is someone I can work with.
He has also been patient with my delays with a build that is probably a bit outside of what you normally see; I’m not yet ready to launch and am okay with taking a little bit longer to develop my solution slowly - while this has contributed to our nearly two-year relationship now, I’ve never felt rushed and appreciate that you’re working with my timeline.
Project manager: Kurt has been good; I think that our relationship hasn’t faced the need to develop as deeply because Abhi has been far more involved, independent, and easy to communicate with than I get the impression the average developer is.
Since Abhi is so independent Kurt is rarely required to step in and interact directly; this is one of the very few things I would change.
Not seeing Kurt in action keeps me from understanding what he specifically brings to the fight; I can understand what Rick, Abhi, and Nick’s roles are, but I’m a bit in the dark as to what Kurt does other than coordinate start/stop times with me. I’ve never had a single complaint about what I’ve seen him do, I just haven’t seen much.
That doesn’t mean he isn’t behind the scenes working his tail off, it just means I haven’t seen it and therefore I don’t understand it.
Lead developer: Abhi is great. Often I don’t understand exactly what I’m asking for or the technical implications of my request; Abhi does a good job of breaking things down in ways that I can understand and demonstrates an absolute mastery of the coding he’s required to do in every aspect of the builds.
Lead designer: I’ve had very little opportunity to interact with Nick since we had mockups of most of the pages already designed when we started, but I don’t have any reason to complain about his work.
It has been quick, professional, and without errors. Overall build thus far: I’ve been very pleased with what we’ve gotten done so far. I have the general impression that I’m getting more than I’m paying for, and a couple of things contribute to that.
First, we had a bit of an issue with the lead developer who was initially assigned to me (I think his name was Tom?). The situation with him was resolved in a timely fashion, and one thing that I specifically noticed was that I was not billed for any of the time that he took; although I’m sure that cost Excelisys money, none of those costs were passed on to me, as the customer. This spoke volumes.
Second, although this is my first website/database design/build, I get the impression that Abhi works very quickly for a developer and I’m benefitting from his efficiency. The quality of the work has been very good.
There have been several major bugs that I’ve discovered as I’ve thoroughly tested the builds over the past year: some of the functions that were designed simply do not work.
However, I recognize that there’s an inherent tradeoff here - I could demand an absolutely perfect product on the first delivery and Excelisys could deliver it... but that would take a lot of hours of testing that I could just as easily, and far more cheaply, do myself.
I feel like I’m being given a work in progress to evaluate and give feedback on, and that’s exactly how I like it. I have no complaints whatsoever.
Excelisys materials: Everything I’ve encountered has been professional, attractive, concise, and well-designed (in short, the exact opposite of everything I’m used to working with in the federal government).
From the invoice design to the hourly rate handout; from Basecamp to this survey; it has all been incredibly user-friendly. Don’t change a thing.
This was my second experience working with Excelisys.
The first experience was excellent! The second experience was beyond EXCELLENT! The developers and contact support staff are super friendly and incredibly knowledgeable! They walked this old woman through everything I needed to get my database up and running.
I can't recommend Excelisys enough! This team is so lovely to deal with. They all jump on board to help whenever it is needed.
I am so happy to have this group standing with me! I will never go anywhere to have my development needs met. I seriously think this group of people at Excelisys is the best in the industry.
Friendly, helpful, funny, smart, empathetic and just wonderful! Those are the adjectives I gladly use to describe the Excelisys team!
They really came through for me during a crisis and made everything fly right. I wish I had a group like this working for me, oh wait ... they do!
Don't waste your time going anywhere else, always speak with Excelisys first! They will not let you down!
As a school district that was struggling with paper records of students and credits, we approached Excelisys with the idea of using Filemaker to setup a database for our counselors to access on their desktops and iPads.
Our counselors had binders upon binders of student records and classes. They spent weeks after the start of each semester calculating by hand what credits remained for every student.
We were in desperate need of a more streamlined solution! Within a week after starting the project Excelisys had taken our idea and turned into a fully functional solution.
We went back in forth with revisions and tweaks to get it just right. Our developer Michael was absolutely amazing. Very prompt and professional in all of his responses and knew exactly what we needed to get to our end goal.
What was really impressive was at the end of the project he sent us an entire 40 page document that outlined all the work that had been done and instructions on how to use our new solution!
Every single person who has seen this database is absolutely blown away by it.
I look forward to the day when I need to create another project like this so I can work with Excelisys again!
I wish I were as creative, fun and humorous as you; but I could not be more happy with Excelisys.
My small company has continued to expand, and we recently needed to create a new website.
After talking to several local website developers, each of whom had their own limitations, backlog of work, and overpriced quotes, I asked Excelisys if they could design a website for me since they had already built a FileMaker database program for me the previous year.
The site was built exactly how I asked, with a very quick turnaround time.
Katie and Abhi were really easy to work with and even gave me multiple ideas on how to improve the site with little to no extra cost.
From my view you listened to what I wanted and wrote it down or it was on the message board so it was written down.
I had so many people in other companies listen and then not do anything I said. So I got everything I wanted.
I can’t gauge yet how the users will respond as this will take some time. But I got what I wanted. I try stuff and if it works out or not is a bi product that I know is an unknown. So I got what I wanted and it will help me with an unknown.
I am a very tough person to deal with. And sometimes I don’t even know what I want until a week later. So it is hard dealing with that and trying to solve unknowns and knowing I had better get it right because money is being spent.
Yes, I got what I wanted.
I was trying to build on my own and getting nowhere. Great Product and great help.
The team at Excelysis was able to take what was/is a very complex set of variables, interactions, and processes in our business system and compile them in a logical way for our custom database build.
It did take quite a lot of work to make it happen, but the entire time, the project manager and lead developer were very effective.
I would say the only glitch that came up repeatedly was involved with interfacing with our existing website application development needs. The database Excelysis built for us needed to interface/sync with our current website backend. And the website shopping cart was a custom build solution from another company.
So there was never an easy, simple fix to issues that came up. That's fine and understandable. What that meant, though, was that time estimates for new issues that we tasked Excelysis with completing were often underestimated.
I acknowledge the difficulty with properly estimating (and not over-estimating, which would have its own frustrations) the time it takes to perform fixes on custom built interfaces.
All in all, a fine experience. Thank you!
Excelisys has been very responsive, addressed the requirements of my project with careful consideration, and a pleasure to work with. Thanks for all the work so far guys!
From a development perspective I think I underestimated the hours that would be required to complete the base level of this project, but that's not something I can really fault you guys with.
The only other issue from a customer and cost-benefit direction is the role of the project manager given that this is a smaller project (dedicated to one developer).
It would be nice to have a better idea of who is responsible for what aspect of the project and also to prevent any duplication of effort. Just me nit picking but having both the developer and project manager tutoring me on creating layouts in the shell files seems a bit overkill.
Overall though, I'd say Excelisys has been very responsive, addressed the requirements of my project with careful consideration and a pleasure to work with. Thanks for all the work so far guys!
ASAP Aquatics, LLC
Excelisys rocked! If we could think it up they could make it happen.
When looking for a vendor to update our database that was assembled over many years of self taught developing there was much concern if it could be resurrected from the duct tape and chicken wire holding it together.
We chose Excelisys because they took time to understand not only our database but how it was used in the business and what we actually do. We spent a lot of time discussing daily operations and they genuinely wanted to make the database solution work for us, not create a cookie cutter solution.
Outside the difficulties of sifting through the unorganized database we presented, we also relied heavily on third party synchronization for the database. They studied the synchronization software, consulted with the programmers when necessary and were able to seamlessly incorporate and actually improve the efficiency of the synchronization process across all our mobile devices.
After completing a rebuild of our database there were only a couple minor bugs and they were fixed almost as fast as we could post them. The process went so smoothly we decided to proceed with making data available online for our clients.
The design of a website, adding a secure client side with multiple levels of login and incorporating the syncing process was very complicated but again they excelled and diligently worked out any bugs that popped up. The database is an absolute necessity for our day to day operations and it has been solidly improved by Excelisys. The rewards have been profound and have allowed us a new level of creative thinking and service to our clients is now fast and direct.
Collaborating primarily online and via phone was a new experience. A good experience. It allowed everyone to focus and keep track of complexities and progress. It also allowed a terrific group of specialists to be brought together from great distances to produce a very professional, structured, yet fun team. They really feel like an extension of our business. If we could think it up they could make it happen.
We are going on seven years with Excelisys and I can't wait to see what we come up with in the future.
Best money spent on my business to date! Don’t hesitate, hire Excelisys today!
My first contact was with Levi, who listened to my lengthy story of how I ended up desperately needing Excelisys' help.
From the first conversation to the hand off to the PM and subsequently the programmer, everyone knew my story, I didn't need to reiterate my needs, my timing, my hesitation, or expectations - Levi had explained it all and everyone understood my goals and more importantly had a plan.
The Excelisys team professes expert level FileMaker Pro knowledge, which I had been promised by a number of other "experts", Excelisys is the one group who delivered. My database looked great on the front end, the back end was a disaster!
They delivered a fully functioning and repaired system utilizing less time than discussed (when does that EVER happen?) and I was left with more time to add bells and whistles I didn't think I could afford. The end result is gained efficiency and productivity.
The only downside was the delay from the point of signed proposal to the mid-week strategy call. I think the total time between discussing my issue with Levi (voted most awesome person in 2013) to my conference with Doug and Ken was 1 week. I wish that process could have been more streamlined.
Overall my experience with Excelisys was total satisfaction! I look forward to a long lasting relationship with this amazing group. I wish all companies found on the internet exceeded expectations as Excelisys has done.
Forester Benefits Management
It has been a very good experience and the end product works well.
Its been a really wonderful experience working with Excelisys.
We've enjoyed the appropriate degree of professionalism (which for us is always a little lower key than most) and we've been really wowed by our developer's ability to ask the questions to lead us in the right direction.
Both members of our management team have a small degree of experience developing databases in Filemaker and had an easy time identifying it as the right tool for the job.
In spite of our experience, we've both been very impressed with how well Ken has understood our needs--and anticipated things we hadn't even considered. We feel grateful to be working with such a fantastic team.
Its a huge expense developing a project like ours and we're pleased to feel we've really selected the right team for the job. Cheers to you guys! Cheers!